I speak as a former employee at this property. Entry level rooms are indeed the standard 1 King and 2 Twin bed category rooms without a view of Portman Square (Garden view). There are 20 King/Twin Garden view rooms on each floor (2-8) and double that amount with entry level King/Twin rooms on each floor (except 9). Previously the Club floors were designated 8 and 9 with all rooms on both these floors coming with Club Lounge access. These rooms all had Molton Brown toiletries as standard. The hotel wants to maximise revenue and now designates any entry level or Garden view room as a Club room on payment of the Club supplement for lounge access. Molton Brown is supplied to Suite category rooms only. You should be entitled to award nights on entry level rooms which are selling as standard King/Twin non view. Contact the hotel directly and complain to Corporate in Chicago if the hotel is not adhering to World of Hyatt Gold Passport rules.

In the screenshot, the price difference between the cheapest room on offer at each rate is between £4 and £16 (excluding the “Member Rate”). The screenshot also shows that the price difference between a standard room and the cheapest non-standard room for the “Member Bed & Breakfast” rate is £132.

That would suggest that there’s a very good chance that my recollection is correct and that the cheapest rooms being offered under the “Members Advanced Purchase” rate, the “Advance Purchase” rate, and the “Members Save 10%” rate are also standard rooms.

If only non-standard rooms were being offered at those rates I’d expect the cheapest prices to be higher.

I’m pretty sure that is what they were doing as well. I ran into the same issue trying to book here a few weeks ago. If you look at your screenshot you can see all the other rates are more expensive, hence likely not base rooms. I know for sure that all kinds of dates were that way when I was trying to book. I spent a lot of time looking and there were entire months set this way. It was 100% the breakfast bundle for me. They have since fixed the issue. I’m hoping because Hyatt forced them to, but we will never know. Definitely need to watch this property in the future.

This doesn’t answer your question but by coincidence, Hyatt has just announced that a new Unbound Collection property will open in Frankfurt later this year.

The issue shouldn’t be happening at all. And regardless of how often or not this is happening, the fact that the property chose not to respond to me or to a Hyatt concierge when challenged, doesn’t put it in a very good light.

Yes, stay not seat. Auto-misspell strikes again! FWIW, this was the first random dates I selected, so either I am lucky or this issue isn’t as widespread as this article seems to imply.

I *think* the same rooms were also available when the other rates were selected (I don’t have a screenshot to prove that) so while that’s definitely a plausible explanation based on the evidence in the article, I’m not sure that’s what The Churchill was using to wriggle out of its obligations.